Contact Us

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402-880-0640

Shipping + Returns

didn't fit the way you wanted? no worries, we have ya covered.

didn't fit the way you wanted? no worries, we have ya covered.

shipping + returns

$5 shipping... ALWAYS + on EVERYTHING. 

S H I P P I N G:

  • hello ruby ships via USPS.
  • you can expect to receive your next favorite item within 3-4 business days. 

R E T U R N S:

  • all returned items must be postmarked within 1 week of the date delivered.
  • online store credit will be given.
  • please note that all sale items, accessories and jewelry are final sale.
  • merchandise must be in unworn and unwashed condition. 
  • any shoes being returned need to be shipped back in the original shoe box + placed in another box to avoid damage. 
  • once we receive your return, you will receive your online credit code via email.
  • please send returns to our pop-up storefront: 2283 south 67th street in omaha, ne 68124

    further questions? please shoot us a note! info@shophelloruby.com

    XO